Having issues with payments in iMIS 2017? Here are some things you should check for basic troubleshooting.

  1. Payment gateways inside iMIS
    In the staff site under Setting -> Finance -> Gateway Accounts the payment gateway is setup and configured properly. If you change any information with the payment provider, make sure the changes are reflected here as well.
  2. Payment in web.config
    Under the paymentGatewayService tag in the web.config you can find the payment providers and need to add the account code in the staff site under the authorizedAccounts.
  3. Order confirmation email Once you have the payment gateways setup, remember to make sure you set the default order confirmation template in the staff site under Settings -> Commerce -> General that gets sent when someone makes a purchase.

More advanced information can be found on the ASI site. 

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